Booking conditions

Hotel reservations are made by submitting an application to the hotel reservation department via postal, telephone and other communications.

With guaranteed reservations, a 100% prepayment of the room rate per stay or 100% prepayment for the first night of stay is made with the subsequent payment upon arrival of the unpaid stay.

If the Guest with a guaranteed reservation with a 100% prepayment for 1 day stay, did not use the service of accommodation on the specified day of arrival and did not cancel the booking 7 calendar days before the expected day of arrival, the prepayment for 1 day of stay is not refundable. This reservation becomes Non-Guaranteed and is canceled.

If the guest for 7 calendar days reported a no-show, the prepayment amount either goes to the guest’s deposit, which he can use during the calendar month from the date of booking, or returns to the guest in a way convenient for him.

If the Guest, with guaranteed reservations with 100% prepayment for the entire stay, did not use the accommodation service on the specified day of arrival and did not cancel the reservation 7 calendar days before the expected day of arrival, the prepayment for 1 day of stay is not refundable. This reservation is being canceled. The rest of the amount either goes to the guest’s deposit, which he can use during the calendar month from the date of booking, or returns to the guest in the way convenient for him.

Payment procedure

Payment for accommodation and services provided by the hotel is carried out at prices set by the Price List approved by the Director General of the hotel.

Payment for accommodation is charged in accordance with the settled time of settlement from 14:00 of the current day and checkout time – 12:00 of the next day local time.

Direct settlement (without prior reservation). Check-in from 14:00 to 24:00 – 100% of the daily room rate is paid.

Settlement from 00:00 to 6:00 – 100% of the daily room rate is paid

Settlement from 6:00 to 14:00 of the fixed time of settlement – 50% of the daily room rate is paid, subject to availability.

There are rules for additional payment for accommodation for early check-in and late check-out:

Guaranteed (paid) early check-in – check-in from 6:00 to 14:00 of the fixed check-in time – 100% of the daily cost of the room is paid

Guaranteed (paid) early check-in Arrival from 00:00 to 6:00 – 100% of the daily rate of the room is paid

Unguaranteed early check-in (subject to availability) from 8:00 to 14:00 of the fixed time of settlement – at no extra charge. Payment is taken per day, starting from 14:00 on the day of arrival.

Late check out – check out after 12:00 of the set checkout time. From 12:01 to 18:00 – Payment of 50% of the daily room rate. From 18:01 onwards, no later than 12:00 the next day – payment of 100% of the daily room rate.

If it is necessary to extend the stay at the hotel, the Guest is obliged to contact the administrator of the Reception and Accommodation Service. If the administrator confirms availability at the hotel, the stay may be extended.

The guest has the right to move out of the hotel before the time specified in the “Guest Registration Book”. The guest is obliged to inform the administrator of the Reception Service about his early eviction from the hotel at least 24 hours before the expected departure date. In this case, no penalties are applied, and the paid amount for the unlived period is returned to the guest in full. If the guest informs about his eviction from the hotel on the day of departure or less than 24 hours before the departure date, then the guest will be charged a fine in the amount of the daily room rate, but the amount of payment for the next unlived days is returned.

If possible, the hotel may offer additional space in the form of a folding bed for an additional fee in accordance with the current price list. For an adult guest, additional space is also paid in accordance with the price list approved by the general director of the hotel.